By Beitelspacher Lauren Skinner   Richey R. Glenn   Reynolds Kristy E.   in Journal of Services Marketing

ISSN:0887-6045|25|3|215-228

Emerald Group Publishing Ltd‎(2011)‎

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By Beitelspacher Lauren Skinner   Tokman Mert   Adams Frank G.   Jr R. Glenn Richey   in The International Journal of Logistics Management

ISSN:0957-4093|23|3|408-434

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 12.363544