By Biazzo Stefano   Bernardi Giovanni   in Business Process Management Journal

ISSN:1463-7154|9|2|149-169

Emerald Group Publishing Ltd‎(2003)‎

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By Biazzo Stefano   Bernardi Giovanni   in International Journal of Quality & Reliability Management

ISSN:0265-671X|20|8|881-900

Emerald Group Publishing Ltd‎(2003)‎

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By Garengo Patrizia   Bernardi Giovanni   in International Journal of Productivity and Performance Management

ISSN:1741-0401|56|5-6|518-532

Emerald Group Publishing Ltd‎(2007)‎

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By Garengo Patrizia   Biazzo Stefano   Simonetti Alessio   Bernardi Giovanni   in The TQM Magazine

ISSN:0954-478X|17|5|440-455

Emerald Group Publishing Ltd‎(2005)‎

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