By Berry Leonard L.   in European Journal of Marketing

ISSN:0309-0566|16|3|5-13

Emerald Group Publishing Ltd‎(1993)‎

Access to resources Favorite 16.249363

By Berry Leonard L   in Managing Service Quality

ISSN:0960-4529|11|2|75-79

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 3.9906287