By Biege Sabine   Lay Gunter   Buschak Daniela   in International Journal of Operations & Production Management

ISSN:0144-3577|32|8|932-957

Emerald Group Publishing Ltd‎(2012)‎

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By Lay Gunter   Copani Giacomo   Jäger Angela   Biege Sabine   in Journal of Service Management

ISSN:1757-5818|21|5|715-726

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 10.877657

By Biege Sabine   Lay Gunter   Zanker Christoph   Schmall Thomas   in The Service Industries Journal

ISSN:0264-2069|33|3-4|378-391

Routledge Ltd‎(2013)‎

Access to resources Favorite 10.877657