By Bienstock Carol C.   Royne Marla B.   in The International Journal of Logistics Management

ISSN:0957-4093|21|2|271-292

Emerald Group Publishing Ltd‎(2010)‎

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By Bienstock Carol C.   Royne Marla B.   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|37|5|389-408

Emerald Group Publishing Ltd‎(2007)‎

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By DeMoranville Carol W.   Bienstock Carol C.   Judson Kim   in Journal of Services Marketing

ISSN:0887-6045|22|3|255-262

Emerald Group Publishing Ltd‎(2008)‎

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By Bienstock Carol C   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|32|8|636-648

Emerald Group Publishing Ltd‎(2002)‎

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By Bienstock Carol C   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|26|2|43-50

Emerald Group Publishing Ltd‎(1996)‎

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By Bienstock Carol C   DeMoranville Carol W   Smith Rachel K   in Journal of Services Marketing

ISSN:0887-6045|17|4|357-378

Emerald Group Publishing Ltd‎(2003)‎

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