By Ruyter Ko De   Wetzels Martin   Birgelen Marcel Van   in Total Quality Management

ISSN:1360-0613|10|8|1131-1145

Routledge Ltd‎(1999)‎

Access to resources Favorite 12.80294

By Delcourt Cécile   Gremler Dwayne D.   Riel Allard C.R. van   Birgelen Marcel van   in Journal of Service Management

ISSN:1757-5818|24|1|5-24

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 10.2423525

By Larivière Bart   Joosten Herm   Malthouse Edward C.   Birgelen Marcel van   Aksoy Pelin   Kunz Werner H.   Huang Ming-Hui   in Journal of Service Management

ISSN:1757-5818|24|3|268-293

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 8.3198185