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5Result(s)for '"Bitner Mary Jo"'
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By Bitner Mary Jo in Managing Service Quality
ISSN:0960-4529|11|6|375-379
Emerald Group Publishing Ltd(2001)
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20.462011
By Gremler Dwayne D Bitner Mary Jo Evans Kenneth R in Logistics Information Management
ISSN:0957-6053|8|4|28-34
Emerald Group Publishing Ltd(1995)
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12.788757
By Brown Stephen W Fisk Raymond P Bitner Mary Jo in International Journal of Service Industry Management
ISSN:0956-4233|5|1|21-48
Emerald Group Publishing Ltd(1994)
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12.788757
By Gremler Dwayne D. Bitner Mary Jo Evans Kenneth R. in International Journal of Service Industry Management
ISSN:0956-4233|5|2|34-56
Emerald Group Publishing Ltd(1994)
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11.53205
By Bitner Mary Jo Faranda William T. Hubbert Amy R. Zeithaml Valarie A. in International Journal of Service Industry Management
ISSN:0956-4233|8|3|193-205
Emerald Group Publishing Ltd(1997)
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10.231006