By Blanchard R.F.   Galloway R.L.   in International Journal of Service Industry Management

ISSN:0956-4233|5|4|5-23

Emerald Group Publishing Ltd‎(1994)‎

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By Galloway R.L.   Blanchard R.F.   in The International Journal of Bank Marketing

ISSN:0265-2323|14|1|22-29

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 12.60318