By Bolton Ruth N.   Gustafsson Anders   McColl-Kennedy Janet   Sirianni Nancy J.   Tse David K.   in Journal of Service Management

ISSN:1757-5818|25|2|253-274

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 7.8833675

By Bolton Ruth N.   Parasuraman A.   Hoefnagels Ankie   Migchels Nanne   Kabadayi Sertan   Gruber Thorsten   Loureiro Yuliya Komarova   Solnet David   in Journal of Service Management

ISSN:1757-5818|24|3|245-267

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 7.364862