By Bove Liliana L.   Johnson Lester W.   in Journal of Services Marketing

ISSN:0887-6045|23|3|187-194

Emerald Group Publishing Ltd‎(2009)‎

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By Yap Jo En   Bove Liliana L.   Beverland Michael B.   in Qualitative Market Research: An International Journal

ISSN:1352-2752|12|3|279-294

Emerald Group Publishing Ltd‎(2009)‎

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By Bove Liliana L   Johnson Lester W   in International Journal of Service Industry Management

ISSN:0956-4233|11|5|491-511

Emerald Group Publishing Ltd‎(2000)‎

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