By Clement Ronald W   Payne William F   Brockway Gary R   in The Journal of Management Development

ISSN:0262-1711|13|4|53-61

Emerald Group Publishing Ltd‎(1994)‎

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By Mangold W Glynn   Miller Fred   Brockway Gary R   in Journal of Services Marketing

ISSN:0887-6045|13|1|73-89

Emerald Group Publishing Ltd‎(1999)‎

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