By Hubbert Amy R   Sehorn Annette Garcia   Brown Stephen W   in International Journal of Service Industry Management

ISSN:0956-4233|6|1|6-21

Emerald Group Publishing Ltd‎(1995)‎

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By Brown Stephen W   Fisk Raymond P   Bitner Mary Jo   in International Journal of Service Industry Management

ISSN:0956-4233|5|1|21-48

Emerald Group Publishing Ltd‎(1994)‎

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By Gremler Dwayne D   Gwinner Kevin P   Brown Stephen W   in International Journal of Service Industry Management

ISSN:0956-4233|12|1|44-59

Emerald Group Publishing Ltd‎(2001)‎

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By Brown Stephen W   Cowles Deborah L   Tuten Tracy L   in International Journal of Service Industry Management

ISSN:0956-4233|7|5|32-46

Emerald Group Publishing Ltd‎(1996)‎

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By Brown Stephen W.   in The Library

ISSN:0024-2160|13|3|347-349

Oxford University Press‎(2012)‎

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By Gremler Dwayne D.   Brown Stephen W.   in International Journal of Service Industry Management

ISSN:0956-4233|10|3|271-293

Emerald Group Publishing Ltd‎(1999)‎

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By Tronvoll Bård   Brown Stephen W.   Gremler Dwayne D.   Edvardsson Bo   in Journal of Service Management

ISSN:1757-5818|22|5|560-585

Emerald Group Publishing Ltd‎(2011)‎

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By Rubalcaba Luis   Michel Stefan   Sundbo Jon   Brown Stephen W.   Reynoso Javier   in Journal of Service Management

ISSN:1757-5818|23|5|696-715

Emerald Group Publishing Ltd‎(2012)‎

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