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ISSN:0957-6061|9|3|156-167

Emerald Group Publishing Ltd‎(1998)‎

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By Sarmiento Roberto   Byrne Mike   Contreras Luis Rene   Rich Nick   in Journal of Manufacturing Technology Management

ISSN:1741-038X|18|4|367-386

Emerald Group Publishing Ltd‎(2007)‎

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By Sarmiento Roberto   Byrne Mike   Beale Jo   Knowles Graeme   in International Journal of Services and Operations Management

ISSN:1744-2370|5|3|275-298

Inderscience Publishers‎(2009)‎

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