By Beirao Gabriela   Cabral J. A. Sarsfield   in Total Quality Management

ISSN:1360-0613|13|4|465-474

Routledge Ltd‎(2002)‎

Access to resources Favorite 6.019658

By Ribeiro Laura M.M.   Cabral J.A. Sarsfield   in Benchmarking: An International Journal

ISSN:1463-5771|13|1-2|23-35

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 5.159707