By Mitra Kaushik   Capella Louis M   in Journal of Services Marketing

ISSN:0887-6045|11|5|329-343

Emerald Group Publishing Ltd‎(1997)‎

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By Herrington J Duncan   Capella Louis M   in Journal of Services Marketing

ISSN:0887-6045|8|3|50-65

Emerald Group Publishing Ltd‎(1994)‎

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By Herrington J Duncan   Capella Louis M   in International Journal of Retail & Distribution Management

ISSN:0959-0552|23|12|13-20

Emerald Group Publishing Ltd‎(1995)‎

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By Mitra Kaushik   Reiss Michelle C   Capella Louis M   in Journal of Services Marketing

ISSN:0887-6045|13|3|208-228

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 10.768793

By Tung Wei   Capella Louis M   Tat Peter K   in Journal of Services Marketing

ISSN:0887-6045|11|1|53-65

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 10.768793

By Glueck-Chaloupka Alicea A.   Capella Louis M.   Coggins Patti C.   in Journal of Nonprofit & Public Sector Marketing

ISSN:1049-5142|13|1-2|199-212

Haworth Press‎(2005)‎

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