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ISSN:1054-8408|23|2-3|139-149

Haworth Press‎(2008)‎

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By O'Neill Martin   Getz Donald   Carlsen Jack   in Managing Service Quality

ISSN:0960-4529|9|3|158-166

Emerald Group Publishing Ltd‎(1999)‎

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By Jiwa Moyez   Carlsen Jack   Horner Barbara   in Quality in Primary Care

ISSN:1479-1064|17|1|1-3

Radcliffe Press‎(2009)‎

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By Carlsen Jack C.   Liburd Janne J.   in Journal of Travel & Tourism Marketing

ISSN:1054-8408|23|2-3|265-276

Haworth Press‎(2008)‎

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