By Cassab Harold   MacLachlan Douglas L.   in International Journal of Productivity and Performance Management

ISSN:1741-0401|55|7|555-568

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 12.931261

By Cassab Harold   MacLachlan Douglas L.   in Journal of Service Management

ISSN:1757-5818|20|1|52-75

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 12.931261