By Ribeiro José Luis Duarte   Caten Carla Schwengber ten   Fritsch Celso   in International Journal of Quality & Reliability Management

ISSN:0265-671X|18|4|444-464

Emerald Group Publishing Ltd‎(2001)‎

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By Azambuja Marcelo Cunha de   Jung Carlos Fernando   Caten Carla Schwengber ten   Hessel Fabiano Passuelo   in Business Process Management Journal

ISSN:1463-7154|16|6|1014-1038

Emerald Group Publishing Ltd‎(2010)‎

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By de BoerFernanda GobbiUniversidade Federal do Rio Grande do Sul   Porto Alegre   Brazil   MüllerCláudio JoséUniversidade Federal do Rio Grande do Sul   Porto Alegre   Brazil   CatenCarla Schwengber tenDepartment of Production Engineering   Federal University of Rio Grande do Sul   Porto Alegre   Brazil   in Business Process Management Journal

ISSN:1463-7154|21|4|908-927

Emerald Group Publishing Ltd‎(2015)‎

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