By Chan Lai K   Macpherson Brian D   Xiao Peter H   in International Journal of Quality & Reliability Management

ISSN:0265-671X|13|6|88-95

Emerald Group Publishing Ltd‎(1996)‎

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By Chan Lai K   Hui Yer V   Lo Hing P   Tse Siu K   Tso Geoffrey K.F.   Wu Ming L   in European Journal of Marketing

ISSN:0309-0566|37|5-6|872-909

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 6.528194