By Chapman Ross L   Hyland Paul W   in Benchmarking: An International Journal

ISSN:1463-5771|4|3|175-188

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 11.4583435

By Chapman Ross L   Sloan Terry R   in The TQM Magazine

ISSN:0954-478X|11|2|105-110

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 11.4583435

By Chapman Ross L   Soosay Claudine   Kandampully Jay   in Managing Service Quality

ISSN:0960-4529|12|6|358-371

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 11.4583435

By O'Mara Charles E   Hyland Paul W   Chapman Ross L   in Managing Service Quality

ISSN:0960-4529|8|3|178-182

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 9.548619

By Chapman Ross L   O'Mara Charles Edward   Ronchi Stefano   Corso Mariano   in Measuring Business Excellence

ISSN:1368-3047|5|3|16-23

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 7.638895

By Chapman Ross L.   Soosay Claudine   Kandampully Jay   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|33|7|630-650

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 2.9238656

By Chapman Ross L.   Murray Peter Charles   Mellor Robert   in International Journal of Quality & Reliability Management

ISSN:0265-671X|14|4|432-448

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 2.4365547

By Adnan Syed M.   Ramanathan Krishnamurthy   Turpin Tim   Chapman Ross L.   in International Journal of Networking and Virtual Organisations

ISSN:1470-9503|7|1|39-62

Inderscience Publishers‎(2009)‎

Access to resources Favorite 2.4365547

By Chapman Ross L.   Hyland Paul W.   Jenkins Roger J.   Sloan Terry R.   in International Journal of Technology Management

ISSN:0267-5730|14|1|102-115

Inderscience Publishers‎(1997)‎

Access to resources Favorite 1.9492437