By Chase Richard B   Zhang Alex   in International Journal of Operations & Production Management

ISSN:0144-3577|18|7|663-667

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 13.158057

By Chase Richard B.   in Managing Service Quality

ISSN:0960-4529|14|2-3|126-128

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 3.8142054