By Ku Hsuan-Hsuan   Kuo Chien-Chih   Chen Martin   in Managing Service Quality

ISSN:0960-4529|23|5|437-452

Emerald Group Publishing Ltd‎(2013)‎

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By Zheng Yong-Gang   Wei Hui   Ling Chen   Martin Franck   in Nucleic Acids Research

ISSN:1362-4962|32|11|3294-3303

Oxford University Press‎(2004)‎

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