By Liao Shuling   Cheng Colin C.   in The Service Industries Journal

ISSN:0264-2069|33|5|467-485

Routledge Ltd‎(2013)‎

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By Cheng Colin C.   Krumwiede Dennis   in International Journal of Services Technology and Management

ISSN:1460-6720|16|1|49-73

Inderscience Publishers‎(2011)‎

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By Cheng Colin C.   Chen Ja-Shen   Tsou Hun Tai   in Journal of Services Marketing

ISSN:0887-6045|26|6|444-457

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 7.994708

By Cheng Colin C.J.   Chen Ja-Shen   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|28|5|444-454

Emerald Group Publishing Ltd‎(2013)‎

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By Tsou Hung-Tai   Cheng Colin C.J.   Hsu Hsuan-Yu   in Management Decision

ISSN:0025-1747|53|9|2107-2134

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 2.2285717