By Cheung Lilliemay   McColl-Kennedy Janet R.   in Journal of Services Marketing

ISSN:0887-6045|29|6-7|485-497

Emerald Group Publishing Ltd‎(2015)‎

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By Patterson Paul   Brady Michael K.   Cheung Lilliemay   Nguyen Doan   in Journal of Service Management

ISSN:1757-5818|26|3|426-459

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 11.050682