By Martin Ian   Cheung Yen   in Business Process Management Journal

ISSN:1463-7154|8|5|447-461

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 13.172392

By Martin Ian   Cheung Yen   in Business Process Management Journal

ISSN:1463-7154|6|2|113-121

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 13.172392

By Martin Ian   Cheung Yen   in Business Process Management Journal

ISSN:1463-7154|11|2|185-197

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 13.172392

By Cheung Yen   Bal Jay   in Business Process Management Journal

ISSN:1463-7154|4|4|274-290

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 13.172392

By Cheung Yen   Willis Rob   Milne Barrie   in Benchmarking: An International Journal

ISSN:1463-5771|6|3|269-276

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 9.879293

By Lloyd-Walker Beverley   Cheung Yen Ping   in The Journal of Workplace Learning

ISSN:1366-5626|11|1|33-37

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 9.879293

By Lloyd-Walker Beverley   Cheung Yen Ping   in Managing Service Quality

ISSN:0960-4529|8|5|350-358

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 9.879293