By Lloyd-Walker Beverley   Cheung Yen Ping   in The Journal of Workplace Learning

ISSN:1366-5626|11|1|33-37

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 13.827393

By Lloyd-Walker Beverley   Cheung Yen Ping   in Managing Service Quality

ISSN:0960-4529|8|5|350-358

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 13.827393