By Liu Matthew Tingchi   Wong Ipkin Anthony   Shi Guicheng   Chu Rongwei   Brock James L.   in Journal of Services Marketing

ISSN:0887-6045|28|3|181-194

Emerald Group Publishing Ltd‎(2014)‎

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By Liu Matthew Tingchi   Brock James L.   Singh Ramendra   Chu Rongwei   Sy-Changco Joseph   in The International Review of Retail, Distribution and Consumer Research

ISSN:1466-4402|22|4|365-383

Routledge Ltd‎(2012)‎

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