By Clayton Marlene   in Total Quality Management

ISSN:1360-0613|6|5|593-602

Routledge Ltd‎(1995)‎

Access to resources Favorite 18.018452

By Hewitt Fred   Clayton Marlene   in International Journal of Quality & Reliability Management

ISSN:0265-671X|16|9|838-858

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 14.4147625