By Coleman Garry D   Koelling C Patrick   Geller E Scott   in International Journal of Quality & Reliability Management

ISSN:0265-671X|18|5|512-527

Emerald Group Publishing Ltd‎(2001)‎

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By Aken Eileen M. Van   Letens Geert   Coleman Garry D.   Farris Jennifer   Goubergen Dirk Van   in International Journal of Productivity and Performance Management

ISSN:1741-0401|54|5-6|400-418

Emerald Group Publishing Ltd‎(2005)‎

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