By Hill Frances M.   Collins Lee K.   in Total Quality Management

ISSN:1360-0613|10|1|37-45

Routledge Ltd‎(1999)‎

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By Hill Frances M   Collins Lee K   in International Journal of Quality & Reliability Management

ISSN:0265-671X|17|9|966-983

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 2.5852568

By Hill Frances M   Collins Lee K   in International Journal of Quality & Reliability Management

ISSN:0265-671X|17|6|614-635

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 2.5852568

By Hill Frances M   Collins Lee K   in The TQM Magazine

ISSN:0954-478X|10|6|438-446

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 2.5852568