By Colwell Scott R.   Aung May   Kanetkar Vinay   Holden Alison L.   in Journal of Services Marketing

ISSN:0887-6045|22|2|160-169

Emerald Group Publishing Ltd‎(2008)‎

Access to resources Favorite 9.364575

By Colwell Scott R   Hogarth-Scott Sandra   in Journal of Services Marketing

ISSN:0887-6045|18|5|384-394

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 3.0743284