By Spengler John O.   Ko Yong Jae   Connaughton Daniel P.   in American Journal of Health Behavior

ISSN:1945-7359|36|3|311-318

PNG Publications‎(2012)‎

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By Moon Kae Sung   Kim May   Ko Yong Jae   Connaughton Daniel P.   Lee Jeoung Hak   in Managing Service Quality

ISSN:0960-4529|21|3|287-303

Emerald Group Publishing Ltd‎(2011)‎

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By Mao Luke Lunhua   Zhang James J.   Connaughton Daniel P.   Holland Stephen   Spengler John O.   in Journal of Customer Behaviour

ISSN:1475-3928|12|1|25-51

Westburn Publishers Ltd‎(2013)‎

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