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By Pádua Silvia Inês Dallavalle de   Costa Janaina Mascarenhas Hornos da   Segatto Mayara   Júnior Melchior Aparecido de Souza   Jabbour Charbel José Chiappetta   in Business Process Management Journal

ISSN:1463-7154|20|2|247-271

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 14.7792425

 

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