By Cotte June   Ratneshwar S   in Journal of Services Marketing

ISSN:0887-6045|17|6|558-572

Emerald Group Publishing Ltd‎(2003)‎

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By Ratneshwar S.   Shocker Allan D.   Cotte June   Srivastava Rajendra K.   in Journal of Strategic Marketing

ISSN:1466-4488|7|3|191-208

Routledge Ltd‎(1999)‎

Access to resources Favorite 9.06728