By Brown Stephen W   Cowles Deborah L   Tuten Tracy L   in International Journal of Service Industry Management

ISSN:0956-4233|7|5|32-46

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 11.28937

By Cowles Deborah L.   in Management Decision

ISSN:0025-1747|35|4|273-282

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 4.595573