By Coye Ray W.   in International Journal of Service Industry Management

ISSN:0956-4233|15|1|54-71

Emerald Group Publishing Ltd‎(2004)‎

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By Coye Ray W   Stonebraker Peter W   in International Journal of Operations & Production Management

ISSN:0144-3577|14|12|35-46

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 3.7880402