By Meyer Marc H.   Jekowsky Eliot   Crane Frederick G.   in Managing Service Quality

ISSN:0960-4529|17|1|23-40

Emerald Group Publishing Ltd‎(2007)‎

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By Meyer Marc H.   Marion Tucker J.   Crane Frederick G.   in Research-Technology Management

ISSN:1930-0166|53|4|15-20

Industrial Research Institute, Inc‎(2010)‎

Access to resources Favorite 9.372103