By Crema Maria   Verbano Chiara   Chiozza Maria Laura   in International Journal of Quality and Service Sciences

ISSN:1756-669X|7|2-3|245-259

Emerald Group Publishing Ltd‎(2015)‎

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By Crema Maria   Verbano Chiara   Venturini Karen   in Measuring Business Excellence

ISSN:1368-3047|18|2|14-27

Emerald Group Publishing Ltd‎(2014)‎

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By CremaMariaUniversity of Padova   VerbanoChiaraUniversity of Padova   in Business Process Management Journal

ISSN:1463-7154|21|5|1091-1116

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 2.2105362