By Koumaditis Konstantinos   Themistocleous Marinos   Cunha Paulo Rupino Da   in Journal of Enterprise Information Management

ISSN:1741-0398|26|4|343-362

Emerald Group Publishing Ltd‎(2013)‎

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By Antunes Ana Sofia   Cunha Paulo Rupino da   Barata João   in Business Process Management Journal

ISSN:1463-7154|20|4|571-597

Emerald Group Publishing Ltd‎(2014)‎

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