By Dorsch Michael J   Grove Stephen J   Darden William R   in Journal of Services Marketing

ISSN:0887-6045|14|2|92-117

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 10.595337

By Darden William R.   Davis Grant M.   Ozment John   in European Journal of Marketing

ISSN:0309-0566|23|2|47-57

Emerald Group Publishing Ltd‎(1989)‎

Access to resources Favorite 2.6613963