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ISSN:0309-0566|46|3-4|447-468

Emerald Group Publishing Ltd‎(2012)‎

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By Dagger Tracey S.   David Meredith E.   Ng Sandy   in Journal of Services Marketing

ISSN:0887-6045|25|4|273-281

Emerald Group Publishing Ltd‎(2011)‎

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By Ng Sandy   David Meredith E.   Dagger Tracey S.   in Managing Service Quality

ISSN:0960-4529|21|2|133-151

Emerald Group Publishing Ltd‎(2011)‎

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