By Shackleton Peter   Fisher Julie   Dawson Linda   in Business Process Management Journal

ISSN:1463-7154|12|1|88-100

Emerald Group Publishing Ltd‎(2006)‎

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By Heslop Liza   Weeding Stephen   Dawson Linda   Fisher Julie   Howard Andrew   in Journal of Medical Systems

ISSN:0148-5598|34|4|509-518

Springer Publishing Company ‎(2010)‎

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