By De Ruyter Ko   Semeijn Janjaap   in Total Quality Management

ISSN:1360-0613|13|3|403-417

Routledge Ltd‎(2002)‎

Access to resources Favorite 16.704584

By Bloemer Josée   de Ruyter Ko   in Journal of Marketing Management

ISSN:0267-257X|15|4|315-330

Routledge Ltd‎(1999)‎

Access to resources Favorite 15.518893

By Yu Ting   Patterson Paul   de Ruyter Ko   in European Journal of Marketing

ISSN:0309-0566|49|3-4|491-511

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 14.318214

By Schepers Jeroen   Wetzels Martin   de Ruyter Ko   in Managing Service Quality

ISSN:0960-4529|15|6|496-508

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 14.318214

By Jong Ad de   Ruyter Ko de   Streukens Sandra   Ouwersloot Hans   in International Journal of Service Industry Management

ISSN:0956-4233|12|2|158-183

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 11.931846