By Nguyen Doan T.   DeWitt Tom   Russell-Bennett Rebekah   in Journal of Services Marketing

ISSN:0887-6045|26|4|265-277

Emerald Group Publishing Ltd‎(2012)‎

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By DeWitt Tom   Giunipero Larry C.   Melton Horace L.   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|36|4|289-308

Emerald Group Publishing Ltd‎(2006)‎

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