By Deros Baba Md   Yusof Sha'ri Mohd   Salleh Azhari Md   in Benchmarking: An International Journal

ISSN:1463-5771|13|4|396-430

Emerald Group Publishing Ltd‎(2006)‎

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By Nordin Norani   Deros Baba Md   Wahab Dzuraidah Abdul   Rahman Mohd Nizam Ab.   in International Journal of Services and Operations Management

ISSN:1744-2370|12|1|101-117

Inderscience Publishers‎(2012)‎

Access to resources Favorite 12.110147