By Grossmann Martin   Dietl Helmut M.   in Journal of Institutional and Theoretical Economics JITE

ISSN:0932-4569|165|3|401-417

Mohr Siebeck‎(2009)‎

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By Dietl Helmut M.   Royer Susanne   in International Journal of Services Technology and Management

ISSN:1460-6720|2|3-4|237-251

Inderscience Publishers‎(2003)‎

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