By Disney John   in Total Quality Management

ISSN:1360-0613|10|4-5|491-497

Routledge Ltd‎(1999)‎

Access to resources Favorite 15.9958935

By Disney John   in Managing Service Quality

ISSN:0960-4529|8|2|112-118

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 15.9958935

By Jennings David   Disney John J.   in Management Decision

ISSN:0025-1747|44|5|598-614

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 10.397188

By Disney John   Crabtree Helen   Harrison Peter   in Total Quality Management

ISSN:1360-0613|11|4-6|574-580

Routledge Ltd‎(2000)‎

Access to resources Favorite 9.597536