By Kasper Hans   Bloemer Josée   Driessen Paul H.   in Managing Service Quality

ISSN:0960-4529|20|2|140-160

Emerald Group Publishing Ltd‎(2010)‎

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By Kok Robert A.W.   Driessen Paul H.   in The Service Industries Journal

ISSN:0264-2069|32|12|1901-1921

Routledge Ltd‎(2012)‎

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By Riel Allard C.R. van   Calabretta Giulia   Driessen Paul H.   Hillebrand Bas   Humphreys Ashlee   Krafft Manfred   Beckers Sander F.M.   in Journal of Service Management

ISSN:1757-5818|24|3|314-329

Emerald Group Publishing Ltd‎(2013)‎

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