By Dubelaar Chris   Tsarenko Yelena   Gabbott Mark   in The International Journal of Bank Marketing

ISSN:0265-2323|21|6-7|335-346

Emerald Group Publishing Ltd‎(2003)‎

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By Dubelaar Chris   Chow Garland   Larson Paul D   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|31|2|96-108

Emerald Group Publishing Ltd‎(2001)‎

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