By Duffy Jo Ann M.   Fitzsimmons James A.   Jain Nikhil   in Benchmarking: An International Journal

ISSN:1463-5771|13|3|232-251

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 13.3712845

By Duffy Jo Ann M.   Miller John M.   Bexley James B.   in The International Journal of Bank Marketing

ISSN:0265-2323|24|2|112-132

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 12.038802